BRIEF
One of the challenges for Lyft today is to make sure that driver applicants feel supported across all stages of their onboarding journey on every surface. Applicants shouldn't have to feel like they need to figure things out on their own. Through the three core support channels - proactive support, self-serve help, and assisted support - our goal is to carve out a near-term product plan and long-term stratgegy and vision for Lyft support in driver onboarding.
MY ROLE
Within the larger driver onboarding support initiative as the must-deliver priority for the team, I led and owned designs for all efforts focused on self-serve help and assisted support.
